Terms and Conditions

ENQUIRIES & ORDERS

Can be made using our website- contact us form, or by telephone on +44 (0)1953 488947 or +44 (0)7979610572.

Every effort is made to accurately describe and portray all our products in detail, however, if further information is required please telephone the order line.

PAYMENT

If preferred payment can be made by telephone using all major credit & debit card  Payment may also be made by cheque if order sent by post (cheque made payable to Classic Cotton). No surcharge for credit cards.

All payments must be received in full before goods are dispatched. All items remain the property of Classic Cotton until paid for in full.

DELIVERY

All items (which are in stock) will be dispatched within 7 days. Any out of stock items we will notify you and the order will be despatched within 14 days. You will be notified of the tracking information of your order.

Any customers requiring international delivery should contact us using our website or order line telephone number.

To avoid invalidating any claim all damage or losses to ordered goods sustained during delivery must be reported immediately on receipt.

REFUNDS AND RETURNS

If you find any material fault with a product or the item is not suitable for a particular reason we will be happy to refund the purchase price on receipt of the returned goods and the relevant receipt as long as we are notified within 14 days of purchase.

Goods must remain unworn and unwashed with its original packaging and paperwork. You will be responsible for returning the item, including costings. If goods are being refunded due to an error on our part, your postal costs will be refunded.

Once the item is received and approved we will refund within 7-10 days, the amount of the item only will be refunded minus the original delivery cost. 

 EXCHANGES

If for any reason you are not delighted with the product that you have purchased you may exchange the item within 30 days of purchase, or we will give you a credit note to be used with us within a period of 6 months. Please note that we cannot be held responsible for items lost in the post, so we would suggest that to obtain a relevant postage certificate when items are returned to us.