Delivery and Returns
We will aim to get your order to you within 3-4 working days although please allow up to 7 days and outside the UK up to 10 working days.
You will be sent the notification when your order has been despatched and a tracking number. We also send all our orders signed for to make certain your order arrives safely.
UK Shipping: 1st Class (Signed For)- £4.45- Lastest date for posting for Christmas Delivery- 20th December 2018.
2nd Class (Signed For)- £3.95- Lastest date for posting for Christmas Delivery- 18th December 2018.
Free Delivery (Signed For)- Orders Over £60.00
Europe and International Shipping
Within 10 Working days (Signed For)- £13.00- Lastest date for posting for Christmas Delivery- see Below.
Ireland- 18th December
Australia/ New Zealand - 10th December
America/Canada/Italy- 14th December
France/ Spain/ Germany- 17th December
REFUNDS AND RETURNS
**Please Note that all Christmas Returns need to be returned by the 10th January 19.**
If you as the purchaser returns the item within the above date we will issue a full refund.
If you as the recipient of the gift requires to return we can offer an exchange or credit note.
If you find any material fault with a product or the item is not suitable for a particular reason we will be happy to refund the purchase price on receipt of the returned goods and the relevant receipt as long as we are notified within 14 days of purchase.
Goods must remain unworn and unwashed with its original packaging and paperwork. You will be responsible for returning the item, including costings. If goods are being refunded due to an error on our part, your postal costs will be refunded.
Once the item is received and approved we will refund within 7-10 days, the amount of the item only will be refunded minus the original delivery cost.
If for any reason you are not delighted with the product that you have purchased you may exchange the item within 30 days of purchase, or we will give you a credit note to be used with us within a period of 6 months. Please note that we cannot be held responsible for items lost in the post, so we would suggest that to obtain a relevant postage certificate when items are returned to us.
Model Farm, Chapel Street
If you have any questions, please contact us on the below:
Tel: +44 (0) 1953 488947